Services
Featured Services
In addition to offering sales and technical support, GoldTechs provides additional services such as Installation, Customization, and Training to help enhance your product experience. After all, if you don't know how to set the product up and then customize it to meet your needs, it's not worth having.
GoldTechs Services
Consulting Services
Technical Services
(your product - our support)(your product - our services)-Product Support (see list of products)
Software Installation & Customization
Additional Services
Consulting Services
College & University Recruitment/Admissions
GoldTechs offers experience-based college recruitment and admissions consulting as well as marketing and email campaign management. Our team can help your team meet or exceed your goals within months - not years. Contact our sales office to schedule a FREE, no obligation assessment and services quote.
Technical Services
3rd Party Technical Support
Many companies have great ideas and great products but lack the staffing to offer quality technical support. GoldTechs is the solution!
You have enough on your mind with sales, marketing and product development. Let the experts at GoldTechs take care of your technical support needs.
We offer many levels of personalized technical support to meet the needs of your growing business. We will customize a plan that fits your business at a rate that doesn't put the squeeze on you or your clients.
We provide your clients with toll free support customized to your business. We also utilize webDesk to ensure your clients receive the help they need quickly and easily using a web-based helpdesk and knowledgebase.
Your clients will be handled promptly and professionally and will never know you've subcontracted your services (unless YOU choose to tell them).
Let GoldTechs take care of your Tech Support needs while you concentrate on what you do best.
Outsourcing Benefits
•Personalized Technical Support
(Looks and sounds like your company)•Personalized Toll Free Hotline
•Personalized helpdesk and knowledgebase via webDesk
•Customized plan at a rate that allows you to make profit on
billings for technical support•Ability for you to track issue postings, issue resolutions and your
own customers' satisfaction rates End-User Technical Support/HelpDesk
GoldTechs offers live support via a toll-free hotline and an online knowledgebase.
Our expert technical support staff is standing by right now to answer your questions. We're dedicated to providing you with the very best technical support available.
With a team of certified technicians and in-house tech support staff, you can be sure you will get the help you need, when you need it.
Whether it's assisting clients on an hourly basis for one-time issues or offering long-term assistance, GoldTechs offers multiple levels of technical support to meet your needs.
Technical and on-going HelpDesk support is available from GoldTechs. Please contact us at (888) 240-6020 or email support@goldtechs.com for more information.
GoldMine Technical Support Options
Hourly Support:
$150 per hour onsite and $120 per hour via remote or phone for all GoldTechs supported products. (Rounded up to the 1/4 hour and billed per month) *available by phone only
Standard Support: (Discontinued as of 8/1/2010)
Billed per year prior to usage for 24/7 Support for GoldMine and GoldBox only. There are limits on use but the client does have full access to the GoldTechs Online Support System and Knowledgebase. Additional onsite days are billed at the rate of $1,500 per day plus reasonable expenses. An optional LogMeIn single user license is available.
Advanced Support:
Billed per year prior to usage for 24/7 Support on all GoldTechs supported products. There are limits on use but the client does have full access to the GoldTechs Online Support System and Knowledgebase. Also included are 2 onsite days (20 hours) per year. Additional onsite days are billed at $1,400 per day plus reasonable expenses. An optional GoToMyPC single user license is available.
Personal Support:
Billed quarterly or yearly for 24/7 Support for all GoldTechs supported products. There are no limits on use and the client does have full access to the GoldTechs Online Support System and Knowledgebase.
Includes unlimited online training and direct 24/7 client access to a designated account technician.
Additional onsite days are billed at $1,300 per day plus reasonable expenses. Includes a single user GoToMyPC license.
Personal Support GOLD:
Billed quarterly or yearly for 24/7 Support for all GoldTechs supported products. There are no limits on use and the client has full access to the GoldTechs Online Support System and Knowledgebase.
Includes unlimited online training and direct 24/7 client access to a designated account technician.
Also included are 1.5 onsite visits per quarter (up to 6 yearly - 60 hrs.) with the ability to front load visits. Additional onsite days are billed at $1,000 per day plus reasonable expenses.
Includes a single user GoToMyPC license and an on-site GoldTechs PC for use by the designated account technician.
* Unused days do not carry over from year to year and front loaded days that have been used when/if a contract is broken will be billed at the rate of $1,250 per day.
* Multiple install sites will be offered a discounted rate.
Premium Supprt:
Billed quarterly or yearly for 24/7 Support for all GoldTechs supported products. There are no limits on use and the client has full access to the GoldTechs Online Support System and Knowledgebase.
Includes unlimited online training and direct 24/7 client access to a designated account technician.
Also included are 1.5 onsite visits per quarter (up to 6 yearly - 60 hrs.) with the ability to front load visits. Additional onsite days are billed at $1,000 per day plus reasonable expenses.
Includes a single user GoToMyPC license and an on-site GoldTechs PC for use by the designated account technician.
* Unused days do not carry over from year to year and front loaded days that have been used when/if a contract is broken will be billed at the rate of $1,250 per day.
* Multiple install sites will be offered a discounted rate.
Software Installation & Customization
GoldMine (dbase & SQL) Installation
Whether you need installation services for GoldMine, GoldMine CE or a smooth transition from GoldMine to GoldMine CE, GoldTechs is your solution. We offer full services from out of the box to project completion.
GoldMine Template Customization
Need a custom GoldMine template? GoldTechs is your solution. We take great pride in learning your business so we can assist you in customizing GoldMine to meet your company's needs.
GoldMine Training
Does your staff need GoldMine training? GoldTechs is your solution. We offer on-site or remote training for all areas of GoldMine and many of its add-on products.
GoldMine Autoprocess Setup
Have GoldMine but need assistance with setting up an effective AutoProcess? GoldTechs is your solution. Our technical professionals have years of experience in assisting companies build AutoProcesses that keep your customers in the loop.
GoldSync Setup & Training
Need to provide your staff with remote access to GoldMine via GoldSync? GoldTechs is your solution. Our staff can have GoldSync set up quickly to help maximize your staff's productivity, whether in the office or on the road.
GoldMine Custom Reports
Need assistance in building custom GoldMine reports? GoldTechs is your solution. Let our staff design custom reports that track your progress from the beginning of a process to the end. You think it up and we'll figure out a way to report it.
GoldMine Custom Email Templates and Campaigns
Need a communication campaign, GoldTechs is your solution. Let our staff assist you in setting up a AutoProcess-based campaign that utilizes GoldMine's award winning email functionality and more.
GoldMine Integration with other Products
Have GoldMine but need it integrated to another product? GoldTechs is the solution. We work with a large client base and have successfully assisted many clients in integrating GoldMine with other systems.
Additional Services
Custom Software Solutions
Have a great idea for a web-based project but you need someone with the knowledge and skills to pull it off? GoldTechs is your solution.
At GoldTechs, our web developers offer years of experience in building web-based projects to meet almost any need. Whether you just need a basic web site or a complex database driven site, the GoldTechs team can take care of all your needs.
GoldBox Installation & Setup
Need GoldBox but don't have the know-how? Let the professionals at GoldTechs install and setup GoldBox for you. We'll provide the level of support you need. Whether it's basic installation, data imports or full blown integration we've got you covered.
Copyright © 2010 GoldTechs, Inc. All right reserved.
3rd Party Product Database Administrator (DBA) Services
It's the same great services but your new product. Many of GoldTechs clients have become accustom to the great DBA services we provide for the FrontRange Solutions product GoldMine - now we offer the same great services for other products as well.
You select the product; we learn it and provide you the same great services we are known for. This approach allows you to concentrate on the use of the product and the services you provide your clientele. In addition to getting an expert in the field that is ready to go, you do not have to add a full time DBA to payroll which will save you money and time.
Your requests will be handled promptly and professionally and we'll communicate with your software vendor so you don't have to.
Let GoldTechs take care of your database administrator needs while you concentrate on what you do best.
Outsourcing Benefits
•Personalized Services
•Personalized Toll Free Hotline
•Personalized helpdesk and knowledgebase via webDesk
•Customized plans to meet your individual needs
•Ability for you to track issue postings and issue resolutions
•No full time employees to pay with benefits
•Risk Free Plans
College & University Director Mentorship Program
The Director Mentorship Program is designed for college and university directors with no or little experience in the area of admissions and/or recruitment. The program provides the college and the director with a number of valuable services. The following topics are covered within an initial three day onsite visit:
-Director do's and don'ts-Understanding the numbers-How to make the right marketing decisions-Working with the cabinet and/or board-Updating the marketing plan-Working with parents (why it is important & how to do it)-Telecounseling do's and don'ts-How to work with counselors (and make the right hire)-The leadership role (of a director)-How much a difference one new student can make-Goal setting (self, staff and institution)-Establishing and meeting deadlines -Research- where to find the answers-Other topics as neededContact our sales office for more information.
